Why Is LuckyBlock Different When It Comes to Protecting Your Data?
Our Privacy Policy at a Glance
End-to-End Encryption
Every login, payment, and piece of personal information is encrypted with 256-bit SSL technology. No third party can access or read this data.
Your Data, Your Ownership
LuckyBlock believes your data belongs to you. You can request to view, correct, or delete your information at any time.
Never Sold
Your personal information is never sold to third parties. luckyblock uses data solely to improve its services.
Regular Security Audits
Our systems undergo regular independent security audits to ensure your data remains protected at all times.
Cookie Controls Are in Your Hands
You can choose which cookies are collected. There is an option to completely disable non-essential tracking cookies.
Direct Support Access
For any privacy-related questions or concerns, reach out to our support team directly — you'll receive a response within 24 hours.
1. Introduction
Welcome to LuckyBlock. When you use our platform, we collect certain information that helps us improve your experience and keep our services running. This Privacy Policy explains what information luckyblock collects, why we collect it, how it is stored, and when it is used.
Before you read this policy, we want to make one thing clear — we don't treat your privacy as just a legal obligation. We see it as a fundamental responsibility to you. LuckyBlock believes that trust and transparency are the foundation of a healthy, lasting relationship between a user and a platform. That's why we want you to fully understand exactly what we do with your data.
This policy applies to luckyblock's website, mobile app, and all related services. By continuing to use our platform, you are considered to have accepted the terms of this policy.
2. What Information Do We Collect?
LuckyBlock collects two types of information — what you provide directly, and what is generated automatically through your use of the platform.
Information You Provide Directly:
- Name, email address, and mobile number (provided at registration)
- Date of birth and national ID details (for KYC verification)
- Bank account or mobile banking number (for payment purposes)
- Details of your interactions with our support team
Automatically Collected Information:
- IP address and browser type
- Device information (model, operating system)
- Logs of your activity on the platform
- Cookies & Session Data
- Transaction history & gaming activity
3. How Do We Use Your Data?
LuckyBlock uses your information for the following purposes:
- Account Management: To create, manage, and secure your account.
- Payment Processing: To process deposits and withdrawals securely.
- Identity Verification: To prevent fraud and ensure legal compliance.
- Improving our service quality: To analyze platform performance and enhance your experience.
- Promotional Communications: To keep you informed about offers and bonuses, with your consent.
- Customer Support: To address your questions and resolve any complaints.
- Responsible Gaming: To identify unusual gameplay patterns and offer you the appropriate support.
LuckyBlock never uses your data for any purpose not described in this policy. If we ever need to use it for a new purpose, we will seek your consent first.
4. Who Is Your Data Shared With?
Luckyblock does not sell your data to any advertiser or data broker. However, data may be shared with third parties in certain specific circumstances:
- Payment Processors: With approved payment gateways, including bKash and Nagad, to process your transactions.
- Legal Authorities: Where required by a court order or government directive.
- Technical Service Providers: With server hosting and security providers — under strict confidentiality agreements.
- Anti-Fraud Organizations: With regulatory bodies to help prevent fraudulent activity.
These third parties operate under LuckyBlock's instructions and are strictly prohibited from using your information for their own purposes.
5. Cookie Policy
Cookies are small data files stored in your browser. LuckyBlock uses the following types of cookies:
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Performance Cookies: Used to analyze platform speed and stability.
- Preference Cookies: To remember your language preferences and settings.
- Analytics Cookies: Used to understand how the site is used — you can disable these at any time.
6. How Is Your Data Kept Secure?
LuckyBlock uses industry-leading technology to keep your data secure. Our security measures include:
- 256-bit TLS/SSL encryption — applied to every data transmission.
- AES-256 encryption at the database level — for all stored data.
- Two-factor authentication (2FA) — for account access.
- 24/7 real-time security monitoring.
- Regular penetration testing and independent audits.
- Data access is restricted to authorized personnel only.
Please keep in mind that no one can guarantee 100% security on the internet. That's why it's important to take precautions on your end as well — use a strong password and never share your login credentials with anyone.
7. Your Rights
As a LuckyBlock user, you have the following rights:
You have the right to request a copy of the personal data we hold about you.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data where the relevant conditions are met.
You may request to opt out of marketing communications or restrict specific uses of your data.
To exercise any of these rights, please contact our support team directly. We will respond to your request within 30 business days.
8. How Long Is Your Data Retained?
LuckyBlock retains your data only for as long as necessary. The general guidelines are:
- All data is retained for as long as your account remains active.
- After account closure, financial transaction records may be retained for up to 5 years as required by law.
- If you withdraw marketing consent, you will be removed from that list immediately.
- Customer support conversations are retained for up to 2 years.
9. Protection of Minors
Luckyblock is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and KYC documents are requested in any cases where there is doubt.
If we become aware that data has been collected from a minor, that account will be closed immediately and all associated data will be deleted.
10. Policy Changes
LuckyBlock may update this Privacy Policy from time to time. For any significant changes, we will:
- We will publish the updated policy on this page with a new effective date.
- We will notify you via your registered email or through an in-app notification.
- For significant changes, fresh consent will be obtained.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
11. Contact Us
For any questions, complaints, or requests related to this Privacy Policy, please get in touch with us:
- Email: support@luckyblock.ws
- Live Chat: At any time by logging into the platform.
- Response Time: Within 24 hours (often sooner).